Travel and Tour Operator Software in Dubai

Dubai receives visitors all year, and a large share of them book tours, transfers, hotels and activities through local operators and travel agencies. The business runs on speed and coordination: a quotation sent within minutes, a pickup arranged for a specific hotel, a supplier confirmed and a payment recorded. Crafts Software builds and customizes software for travel agencies, tour operators and destination management companies in Dubai.

For tour and activity operators

Products and departures: desert safari, city tours, dhow cruises, theme park tickets and private tours with seats, time slots and cut-off times.
Online booking on your own website, in English, Arabic and other languages, with payment in dirhams or other currencies.
Dispatch: pickup lists by hotel and area, vehicle and driver assignment, guide allocation and manifests.
Agent and partner portal: travel agents book, see availability and download vouchers.
Suppliers and costs: rates by season, supplier payments and margin per booking.

For travel agencies

Quotations for packages, flights and hotels, built quickly and sent as branded PDFs.
Itineraries shared with clients as a link or PDF.
Visa and document tracking: passport copies, application status and expiry reminders. See visa processing software.
Client records with history, preferences and group bookings.
Accounts: invoices with 5% VAT where applicable, supplier bills, receivables and commission tracking.

Seasonal peaks

Peaks around winter holidays, festivals and school breaks demand fast answers and tight inventory control. The system should show real-time seat availability, block overbooking and highlight unconfirmed bookings. Seasonal rate plans change prices without manual edits, and campaigns go out only to opted-in contacts. See travel agency marketing.

Reports

Report	Use
Sales by product, agent and source	Find best channels and products
Margin per booking	Check pricing against supplier cost
Capacity and utilisation	Plan vehicles and guides
Outstanding payments	Collect from agents and customers

Read our guides to tour and activity booking software, travel agency software in the UAE and multi-branch operations. See also booking software.

Questions to ask before choosing a system

Can I see pickup lists by hotel and by time slot?
How are agent rates and commissions handled?
What happens when a tour is cancelled for weather or low numbers?
Can I export bookings for my accountant?
Can customers rebook or reschedule themselves?

Frequently asked questions

Can customers book and pay online?

Yes, through a payment gateway that supports UAE merchants, with instant confirmation by email or WhatsApp.

Can agents have their own prices?

Yes. Agent rate lists, credit limits and commission rules are supported.

Do you support several languages?

Yes. Booking pages and vouchers can be in several languages, including Arabic.

Next step: tell us your tours and how you take bookings today.